FREQUENTLY ASKED QUESTIONS (FAQ)
General Questions
What services does Piqazo offer?
Piqazo provides a comprehensive range of digital services, including:
- WordPress Website Development & Customization
- SEO & Content Strategy
- Website Maintenance & Support
- DNS & Hosting Management
- E-Commerce Solutions (WooCommerce)
- AI Automation & Custom Software Development
- IT Consulting & Technical Audits
- Paid Advertising (Google Ads, Meta Ads)
- Security & Malware Removal
Where is Piqazo located?
Piqazo is based in Dehiwala, Sri Lanka, but we serve clients globally — primarily in Australia, the United States, the United Kingdom, and Canada. We work remotely and are equipped to collaborate across time zones.
What industries do you work with?
We have experience across a wide range of industries, including legal services, healthcare, e-commerce, professional consulting, hospitality, technology, education, and non-profits. Our solutions are tailored to fit the specific needs of each sector.
Pricing & Payments
How much do your services cost?
Pricing varies depending on the scope and complexity of the project. We offer transparent, fixed-price packages for standard services (e.g., website development, monthly maintenance) and custom quotes for larger or more complex projects. Contact us for a free consultation and personalized quote.
Do you offer payment plans?
Yes, for larger projects, we can arrange milestone-based payment plans. Typically, we require 50% upfront and 50% upon project completion. For ongoing maintenance services, we offer monthly retainer options.
What payment methods do you accept?
We accept payments via bank transfer, Payoneer, and other international payment platforms. Invoices are issued in USD, AUD, or your preferred currency.
Website Development
How long does it take to build a website?
Timelines depend on the project scope. A simple WordPress website typically takes 2-4 weeks, while more complex custom builds or e-commerce sites may take 6-12 weeks. We provide a detailed timeline during the proposal stage.
Will my website be mobile-friendly?
Absolutely. Every website we build is fully responsive and optimized for mobile, tablet, and desktop devices. Mobile-first design is a core part of our development process.
Can I update my website myself after it's built?
Yes! We build websites on user-friendly platforms like WordPress with Elementor, allowing you to make content updates, add pages, and manage your site without needing technical skills. We also provide training and documentation to help you get started.
What if I need help after my website launches?
We offer ongoing website maintenance and support packages to handle updates, security, backups, performance optimization, and troubleshooting. You’re never left on your own.
SEO & Marketing
Do you guarantee first-page rankings on Google?
No one can ethically guarantee specific rankings, as search algorithms are constantly evolving and influenced by many factors. However, we use proven, white-hat SEO strategies to improve your visibility, drive organic traffic, and help you rank competitively for relevant keywords.
How long does SEO take to show results?
SEO is a long-term strategy. You may start seeing improvements in 3-6 months, with more significant results typically appearing after 6-12 months of consistent optimization and content development.
Do you offer content writing services?
Yes, we provide SEO-optimized content writing for websites, blogs, landing pages, and more. Our content is designed to engage your audience and improve search engine rankings.
Hosting & Maintenance
Do you provide web hosting?
We manage hosting for clients through trusted providers like SiteGround, Kinsta, and others. We handle setup, configuration, security, backups, and ongoing server management so you don’t have to worry about the technical details.
What's included in your maintenance packages?
Our maintenance packages typically include:
- Regular WordPress core, theme, and plugin updates
- Security monitoring and malware scanning
- Daily or weekly backups
- Performance optimization
- Uptime monitoring
- Priority support for bug fixes and urgent issues
What happens if my website goes down?
If you’re on a maintenance plan, we monitor your site 24/7 and respond immediately to outages. We’ll diagnose the issue, restore your site from backups if needed, and communicate with you throughout the process.
Working Together
How do we communicate during a project?
We use email, WhatsApp, Zoom, or your preferred communication channel. For larger projects, we schedule regular check-ins to review progress and gather feedback. You’ll always have direct access to the person working on your project.
What information do you need from me to get started?
It depends on the project, but typically we’ll need:
- Your business goals and target audience
- Content (text, images, branding materials)
- Access to existing hosting/domain accounts (if applicable)
- Examples of websites or designs you like
- Any specific requirements or functionality needs
Can you work with my existing team or vendors?
Absolutely. We collaborate seamlessly with your internal team, marketing agencies, designers, or other vendors. We’re flexible and professional in all partnerships.
Security & Privacy
How do you handle website security?
We implement multiple layers of security, including SSL certificates, regular updates, malware scanning, firewall configuration, and secure coding practices. For clients on maintenance plans, we conduct regular security audits and respond immediately to threats.
What happens if my site gets hacked?
If you’re on a maintenance plan, we’ll handle the cleanup — removing malware, patching vulnerabilities, restoring from backups, and securing the site to prevent future attacks. We also offer one-time malware removal services if you’re not on a plan.
How do you protect client data?
We take data privacy seriously. All client information is stored securely, and we comply with international data protection standards (GDPR where applicable). We never share your data with third parties without explicit consent.
Still Have Questions?
If you don't see your question answered here, we're happy to help. Contact us at info@thepiqazo.com or call +94 77 424 1305 to speak with us directly.